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Frequently Asked Questions

What is online retail?
How long will it take for me to receive my order?
How are shipping and handling costs calculated?
Do I have to pay sales tax?
My package came, but it doesn't have everything I ordered.
I ordered the wrong size, can I exchange it for a different?
I don't have Paypal, can I order via mail instead?

OTHER
Recycling our packaging materials

CONTACT INFO:
Ettison Clio, LLC
P.O. Box 6351
East Lansing, MI 48823

Customer Service Email: customerservice@ettisonclio.com
Technical Support: onlineretail@ettisonclio.com


What is online retail? | back to top

Online retail is a site designed to allow fans of Ettison Clio to purchase music and merchandise via credit card. Powered by Paypal merchant tools. We enable any individual with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
PayPal has quickly become a global leader in online payment solutions with over 30 million account members worldwide and is now available in 38 countries around the world.

How long will it take for me to receive my order? | back to top

All orders take between 1 to 2 weeks to be processed and shipped to their destination. They are shipped via first class United States Postal Service which ships packages to any location in the continental United States in 3 to 5 days. Michigan orders typically take only 1 to 2 days to reach their destination.

How are shipping and handling costs calculated? | back to top

Shipping rates for most items we sell are based on weight of that item. Handling is determined by the number of items and size of items you order. When possible, certain items when packaged with similar sized items, will reduce both the shipping and handling rates.

Do I have to pay sales tax? | back to top

If you are a Michigan resident, by law we must collect sales tax for any items sold. The current rate is 6%.

My package came, but it doesn't have everything I ordered. | back to top

We triple check our inventory sheets on all packages, but from time to time, human error will occur. If you have purchased product which did not come in your package, please contact us using the information at the top of this page.

I ordered the wrong size, can I exchange it for a different? | back to top

You may return most items sold by EC online retail within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are able to exchange items.

I don't have Paypal, can I order via mail instead? | back to top

Definitely. We have created a form in .pdf format that allows you to type and select the items you wish to purchase from the retail site. From here your totals will automatically be calculated. All you then have to do is print off the form and send it in with check or cash to the address listed. Download the template, here.

Recycling our packaging materials | back to top

We use a variety of packaging materials to protect the products you've ordered. We also recognize the importance of shipping your items so that they arrive in perfect condition. But we also care about the environment, as do many of you. That's why we make sure our packaging materials are recyclable, and, where possible, made from recycled materials themselves. Please recycle them!


Copyright © 2003-2004 Ettison Clio